Privacy Policy

Last updated: 10 September 2026

Who we are

Private dental services on this website are provided by JD Dentistry Ltd (company number 14876438), registered office Sixty Six, North Quay, Great Yarmouth, Norfolk NR30 1HE. All treatment is carried out by Joshua Davies BDS, GDC No. 193162.

For enquiries, bookings and consultations arranged through this website, JD Dentistry Ltd is the data controller. Once you are treated at the practice, your clinical records are held by Daniel Evans & Associates as controller, and their own privacy notice applies to those records.

Contact us about anything in this policy at info@jddentistry.com or on 01986 872113.

What we collect

When you enquire or book a consultation: your name, email address, telephone number, the treatment you are interested in, your preferred appointment times, and anything else you tell us.

During an online consultation: notes on what you would like to change about your smile, relevant dental history, and our assessment of whether a treatment may suit you. Health information is special category data and is handled with additional care.

When you pay a deposit: confirmation of payment, the amount and the date. Your card details are handled entirely by our payment provider and are never seen or stored by us.

When you use this website: your IP address, browser, device, the pages you view and how you arrived. This is collected through cookies, and only where you have consented.

Why we use it and our lawful basis

Reply to your enquiry and arrange your consultation — steps taken at your request before entering into a contract.

Send appointment confirmations and reminders — steps taken at your request before entering into a contract.

Discuss your suitability for treatment and record that discussion — necessary for the provision of healthcare, UK GDPR Article 9(2)(h).

Take and record a deposit — performance of a contract, and our legal obligation to keep financial records.

Measure how our advertising performs and improve this website — your consent, given through our cookie banner.

Send you marketing about our treatments — your consent, which you may withdraw at any time.

Deal with a complaint or defend a legal claim — our legitimate interests in managing the practice, and the establishment or defence of legal claims.

We do not sell your information, and we never will.

Who we share it with

Each of these providers acts on our instructions and is bound by contract to keep your information secure:

• Wix — hosts this website, our enquiry forms and our online booking system

• Zoom — provides the video consultation

• DenGro — our patient enquiry management system

• Stripe — takes deposit payments

• Meta Platforms — provides advertising that may have brought you here, and receives information about activity on this website where you have accepted advertising cookies

• Google — provides our email and file storage

• Daniel Evans & Associates — the practice where your treatment takes place and which holds your clinical record

• Dental laboratories — where your treatment requires work to be made for you

• Finance providers — only if you apply for finance

We will also disclose information where the law requires it, or to the General Dental Council, the Care Quality Commission or another regulator where we are obliged to.

Where a provider processes information outside the UK, we rely on the UK International Data Transfer Addendum or an adequacy decision.

Your online consultation

Your consultation takes place over a private video link, sent to you by email when you book. Only you and Josh will be in the call. We do not record online consultations.

How we store it

Your information is held within the secure systems named above and within the clinical systems used by Daniel Evans & Associates. Access is restricted to authorised people only.

How long we keep it

Enquiries that do not become appointments: 24 months from your last contact, then deleted.

Clinical records: at least 11 years from your last treatment, or until your 25th birthday if you were under 18, whichever is later.

Financial records including deposits: six full financial years, as required by HMRC.

Marketing consents: for as long as we send marketing, plus a record of any withdrawal so we do not contact you again in error.

Your rights

You have the right to a copy of the information we hold about you, to have inaccurate information corrected, to ask us to delete information, to object to or restrict how we use it, to receive it in a portable format, and to withdraw consent at any time where consent is what we rely on.

Some rights are qualified. We cannot delete clinical records before the retention periods above have expired, because we are professionally required to keep them.

To exercise any right, email info@jddentistry.com. We will respond within one month, and will tell you if we need longer because the request is complex.

If you are unhappy with how we have handled your information you may complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.

Marketing

If you give us permission, we may send you occasional information about treatments, offers and open days by email, text or WhatsApp. Every message contains a way to stop, and you can also simply reply asking us to stop. We will not send you marketing you have not asked for.

Changes

We update this page whenever our practice changes, and the date at the top tells you when it last changed.

 

Cookie Policy

When you first visit this site you will be asked which cookies you accept.

Strictly necessary cookies keep the site working and cannot be switched off. Analytics cookies tell us how people use the site. Advertising cookies, including the Meta pixel, tell us whether our advertising is working and allow us to show relevant adverts to people who have visited the site.

Analytics and advertising cookies are set only if you accept them. You can change your choice at any time using the fingerprint privacy icon at the bottom left.

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Terms & Conditions

By using this website or booking private dental services with JD Dentistry Ltd, you agree to the following terms.

1. Treatment Planning

All treatment plans are based on clinical assessment and may change if new findings arise.

2. Fees & Payment

Private treatment fees are due on the day of treatment unless otherwise agreed. Finance is available on selected treatments.

3. Cancellations

We ask for at least 24 hours’ notice for cancellations. Late cancellations or missed appointments may incur a fee.

4. Website Use

All content on this website is for general information only and should not replace professional dental advice.

5. Liability

JD Dentistry Ltd is responsible for private dental services only. NHS services are provided under Daniel Evans & Associates.

6. Complaints

We aim to resolve concerns quickly and fairly.
Private complaints: JD Dentistry Ltd
NHS complaints: Daniel Evans & Associates / NHS England

 

Complaints

If you are unhappy with any aspect of your experience, we want to hear from you

We are committed to providing high-quality, patient-centred dental care. If something has not been right, please tell us. Most concerns are resolved quickly and simply by talking them through, and we would far rather have the chance to put something right than have you leave unhappy.

Raising a concern will never affect the standard of care you receive.

How to raise a concern

In person or by telephone: speak to any member of the team, or ask to speak to Josh directly. Halesworth 01986 872113. Bungay 01986 893899.

In writing: email info@jddentistry.com, or write to Josh Davies, JD Dentistry Ltd, Hooker House Dental Practice, Quay Street, Halesworth, Suffolk IP19 8EP.

If you would prefer not to raise the matter with the dentist who treated you, say so and we will arrange for someone else to look into it.

What happens next

Within three working days we will acknowledge your complaint in writing and send you a copy of this procedure, so you know what to expect.

Within ten working days we aim to have investigated and to come back to you with a full explanation of what happened. Where it would help, we will offer to meet or to talk it through by telephone, whichever you prefer.

If we need longer — for example because someone is away or we need a specialist opinion — we will tell you why and give you a realistic date by which you will hear from us.

When we have finished, we will confirm our findings and any action we are taking in writing.

We keep a written record of every complaint and of what we learned from it, held separately from your dental records.

Private and NHS care

Private dental care is provided by JD Dentistry Ltd, which is responsible for complaints about private treatment.

NHS care is provided by Josh Davies as a Performer under the NHS contract held by Daniel Evans & Associates. Complaints about NHS treatment are handled by the practice under their NHS complaints procedure. Where a complaint concerns the practice or its premises more widely, it will be passed to Daniel Evans & Associates, who are responsible for complaints at the practice.

If you are unsure which applies to you, contact us anyway and we will make sure your complaint reaches the right place.

If you are still not satisfied

Private treatment — the Dental Complaints Service. Telephone 020 8253 0800, Monday to Friday, 9am to 5pm. Dental Complaints Service, Fifty Paddington, 50 Eastbourne Terrace, London W2 6LG (Dental Complaints Service).

NHS treatment — NHS England. Email england.contactus@nhs.net, or contact the integrated care board for your area.

Professional conduct — the General Dental Council, which regulates dental professionals in the UK. Fifty Paddington, 50 Eastbourne Terrace, London W2 6LG (General Dental Council).

Joshua Davies BDS — GDC No. 193162. JD Dentistry Ltd, company number 14876438.

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